Customer Testimonials

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DealerRater Oct 1, 2024

I have bought three new cars from them that says it all. And will return.

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DealerRater Aug 14, 2024

Outstanding service. Sale was quick and easy after the the decision was made on purchasing the car.

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DealerRater Aug 7, 2024

Dustin is great and I will buy a car from any day and your dealership has always been good to me and gets in a car that I want

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DealerRater Jul 10, 2024

Wonderful sales experience and TERRIBLE after-sales support! The dealership offered to replace a missing keyless remote - after three weeks I still have no replacement remote and the staff are very confused about the process.

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DealerRater May 16, 2024

Kevin took time to show us all the trucks we were interested in and Wes very helpful

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DealerRater Apr 19, 2024

Al West has the best service dept. I called yesterday because my rogue won’t not go into gear. He talked me thru all the possible reasons for it, come to find out my door was not shut all the way. That was a definite blonde moment and he was so gracious he did not laugh at all…but I did!! Best all around in my book!!

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DealerRater Mar 17, 2024

I was very pleased with my experience in purchasing ny car at Al West. Devin was just great and very helpful. Loving my new Kicks. Happy to know if I need help that I can return and just ask.

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DealerRater Mar 3, 2024

One of the best experiences we have ever had in purchasing a vehicle. Austin was very helpful, courteous, and knowledgeable. We are very satisfied with the truck and the staff at the dealership.

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DealerRater Feb 13, 2024

I have to say this was one of the Best Vehicle purchasing experiences I’ve had in my life and the sales staff were the best. Cudos to Dustin my salesman and to Tom in financial depts. they are exceptional in their knowledge and in customer satisfaction. I’m soon to be 64 years old so I’ve bought several vehicles in my lifetime. And as before great work gentleman! I thoroughly enjoyed the time I spent at Al West Nissan in Rolla, Missouri. Oh and I am really liking this Nissan Frontier my first ever hope it meets my expectations. ...

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DealerRater Jan 6, 2024

Felt no pressure during the entire process. Friendly and great experience. Will spread the word about this dealership!

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DealerRater Jan 3, 2024

I have been going to Al West since 2016 and have always received the best service as well as sales experience.

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DealerRater Nov 4, 2023

Dealing with Kevin Gloss was a pleasant experience. I recommend Al West for your future vehicle purchase.

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DealerRater Oct 27, 2023

Kevin and Tom in Sales and Financing respectively provided excellent customer service both during and immediately after the sale. I also appreciate GM Ryan for reaching out to me. Awesome dealership and would strongly recommend them for your new or late model vehicle purchase. Go ahead and give them a try as I think you will be pleased!

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DealerRater Oct 26, 2023

Brought my Pathfinder in for a 30,000 mile service and everything was done in a timely manner. Chase was super! He explained everything and answered all my questions. Great job by everyone! My car runs like a top. Thanks!

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DealerRater Aug 24, 2023

Daniel Ballarin (Vehicle Specialist), provided my wife and I excellent service. This allowed us to purchase a brand new vehicle, backed by Nissan financing in July 2023. I highly recommend this dealership if you are serious about purchasing or leasing you next vehicle.

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DealerRater Aug 8, 2023

Had an oil change on my Nissan Rogue and as usual received excellent service. Besides very professional and friendly they were extremely quick. Thank you again Al West Nissan!

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DealerRater Jul 13, 2023

Buying a vehicle from Al West Nissan was the best buying experience I have EVER had at ANY dealership, ANYWHERE, period. Kevin Gloss and I were able to initiate the purchase on the phone and then I traveled 8 hours to Rolla, MO. and completed the transaction. Kevin had all the preliminary work ready to go, and finishing the deal was smooth and fast. The whole crew there were honest, straight forward and made sure I had a pleasant purchase experience. And after the sale, Kevin called to see if I was pleased with the vehicle. First Class all the way. ...

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DealerRater Jun 22, 2023

Couldn't ask for a better experience! Karen and Tom made our new car purchase painless! Karen knew everything about my car and explained all features which was important to me. I wouldn't hesitate to buy another car here! I love my Nissan Kicks!

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DealerRater Jun 7, 2023

This is a great group of people. They are sincere when they say that they want to create a good experience for their customers. Normally, I would rather go get a root canal than go to a car dealer for anything. But I was treated so well at Al West Nissan that there is no question where I will go in the future for service or a new vehicle.

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DealerRater Jun 7, 2023

Friendly staff. Didn't negotiate on car purchase but did on trade-in. Smooth transaction.

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DealerRater Jun 2, 2023

Everyone is friendly and helpful. When I have an unscheduled problem that is a safety issue they take my car immediately and find out what is wrong and give me a cost if I want to get it fixed while there.

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DealerRater May 31, 2023

Had a great experience here and Brandon Hurst was very pleasant and helpful, I will definitely go back in the future for another vehicle purchase.

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DealerRater May 30, 2023

Best service and great employees. I wouldn’t go anywhere else 😁 The team is always quick and very friendly.

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DealerRater May 19, 2023

As a female, I was reluctant to buy a vehicle. During my visit with Al West Nissan in Rolla, I found the staff, Ryan, Jason and Tom to be extremely helpful without being overly assertive. I can't believe I'm saying this, but the whole experience was actually fun. I highly recommend purchasing a vehicle from Al West.

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DealerRater May 19, 2023

My salesman was polite and professional. At no time during the purchase did i feel like i was being pressured into buying. Excellent experience.

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DealerRater May 17, 2023

I have just leased my third vehicle from this dealership and I also use Al West service to take care of my car with me. Brandon in sales and Tom in finance are both charming knowledgeable and very easy to discuss option plans with. this dealership is exceptional in quality and service .

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DealerRater May 15, 2023

Knowledgeable and friendly… A spotless dealership-inside and out! I know when I leave my Rogue has had the best parts installed and and all was done professionally 🙌🏼

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DealerRater May 15, 2023

They were very helpful! After pulling in my battery died and they took the time to charge it and check it all out on top of servicing my car! Great service!

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DealerRater May 15, 2023

Fast and friendly service. Always!!!! A nice area to sit and wait and watch the service being done!!! Love it

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DealerRater Sep 29, 2022

Fast and friendly service, very pleased with how quicklyy car was fixed and returned the same day!

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DealerRater Dec 4, 2021

We purchased our 3rd vehicle from Al West Nissan, a Frontier, and as always the service was exceptional. The sales team is very knowledgeable and helpful and made the entire buying process very easy. Our salesman, Alex, was outstanding and we will definitely recommend him and the dealership to anyone needing a new vehicle.

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DealerRater Sep 29, 2021

Excellent service. Always quick, friendly and gets me taken care of with ease. Could not ask for better service!

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DealerRater Jul 20, 2021

Had to get the 105k service for 2013 titan pro-4x very affordable , quick and friendly.I would recommend this service department to anyone needing work.

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DealerRater Jul 14, 2021

I went to the dealer looking for a car that would enable to get me to my doctor's appointments, etc. and Karen knew what I needed for transportation. The staff went out of their way to make us feel comfortable and would highly recommend Al West to anyone looking for their next vehicle. They were able to help me so they'll be able to help you for whatever your needs might be.

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DealerRater Dec 16, 2020

The take very good care of their customers! Treat customers very well. They make sure they’re good to go and ready to take on the next adventure!

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DealerRater Nov 11, 2020

Karen and the finance team were great to work with. I would highly recommend Al West to anyone looking for a car. They were able to put in the work it took to get the car I wanted at the price and payment point I needed to be at. Great work!

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DealerRater Nov 4, 2020

They are all courteous and friendly. Got service in a timely fashion. I don't know what else to say to leave my twenty five word minimum.

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DealerRater Jun 26, 2020

Everyone was informative and courteous. I like their profession and no high pressure. Your building and service department were very clean. Everyone was very friendly.

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DealerRater Mar 8, 2020

Had my car fixed on time and great friendly service by Mike and the rest of the service team. I recommend them to anyone who wants great service for their cars.

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DealerRater Dec 19, 2019

One of the best place to go too. It was so worth going there. Jade was amazing and help us get into a car. Didnt stop working with us until we leave with something. U wont be disappointed. Everyone else was amazing and very helpful. Jade made us feel like we are at home. We talked like we knew each other for a long time and that's what we liked and enjoyed. Thank u al west and jade for everything and for all the help. Very much appreciated. 😊

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DealerRater Oct 29, 2019

Purchased this car in 2016 and have always used them for any necessary work; always friendly staff and helpful service! David always points out anything we may need to know to keep us safe or changes

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DealerRater Sep 2, 2019

I had a wonderful experience when purchasing my new vehicle. The personal friendly and helpful. They put everything at ease for me. I was emotional.

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DealerRater Jul 26, 2019

We purchased our son's first car from Al West Nissan and it was a pleasant experience from start to finish. Every employee we interacted with was very friendly and knowledgeable. I would like to thank David L. and Karen P. for their great customer service.

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DealerRater Jul 18, 2019

Everyone at the Dealership is extremely friendly and knowledgeable. Will recommend this dealership to everyone. Chose this dealership over dealerships in other areas because they treat you like family.

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DealerRater Feb 1, 2019

We are an Army family that has been taking our vehicles to Al West Nissan off and on for 18 years. I wouldn't consider going anywhere else. Dave Cilburn is top notch at what he does, as is my favorite mechanic Pete. We have purchased two used vehicles from them that we still drive to this day and this past week purchased a brand new 2018 Maxima. The sales process was painless thanks to Chandra and Karen's help. A big thank you to David Lee in finding an even lower interest rate than USAA was offering. Thank you for all ...

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DealerRater Jan 2, 2019

I found a vehicle online that I was interested in. Came in a week later and was ready to buy but checked out a couple other options. I ended up getting the car I found online. Heidi and Carol were great to work with!!

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DealerRater Dec 14, 2018

I stopped in at Al West Nissan to do a drive by on a Nissan Rogue I seen online, I was encouraged to go inside and ask for a price. I spoke with Heidi Geo and immediately felt comfortable, she was extremely knowledgeable about the vehicles I inquired about and really helped my feel secure in my purchase of the rogue. She went step by step through the car with me and answered all questioned I had. I had a bad experience purchasing my last vehicle and Heidi restored my faith in buying again. I recommend Al West Nissan, ask ...

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DealerRater Dec 4, 2018

I came in for an oil change and and David saw that I needed Recall work as well. Luckily I have the time and David checked with the parts department and you were able to do my oil change and recall work at the same time. Thanks for taking care of both! Karen Kunkle

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DealerRater Nov 22, 2018

My wife and I had a very pleasant experience. They were all very helpful, and knowledgeable. They were patient and were not pushy. This was our second new vehicle we have purchased at this dealership, and I'm sure it won't be our last. I definitely recommend this dealership.

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DealerRater Nov 20, 2018

Thank you for making my purchasing experience as pleasant as possible and going the extra mile! I felt very well taken care of through the entire process. Thank you!

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DealerRater Nov 19, 2018

We drive around 30 miles to come to this dealership and have been for almost 10 years. The are always friendly and helpful. I know I can trust them when it comes to my vehicle.

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DealerRater Nov 18, 2018

Chandra was great--explained the car in detail, walked with us through the entire purchase, arranged for first service visit, and continues to follow up following delivery of the vehicle. David was just as thorough in guiding us through the selection of warranty and other vehicle services.

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DealerRater Nov 12, 2018

Every time I come to the service department they go above and beyond, especially explaining if I have an issue and what the recommended service is. The staff is very professional.

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DealerRater Nov 8, 2018

I only gave 5 stars because that’s all it allows otherwise I would give it a ten plus rating! Customer service is top notch!

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DealerRater Nov 7, 2018

I was so glad that I went out of my comfort zone. I'm extremely happy with my new car. They knew just what I needed.

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DealerRater Nov 2, 2018

Sevice is great and fast I got a brand new car for a great price in No time at all thank you all West Nissan

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DealerRater Oct 31, 2018

The service dept. goes above and beyond, sales does the same. However the owner is a bean counter and lost my business over replacing two tires that were unsafe on the car I traded for.

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DealerRater Oct 28, 2018

Car in and out of shop early. All questions answered. Clean establishment. Waiting area very nice and you can watch your vehicle being serviced. Friendly employees.

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DealerRater Oct 24, 2018

Went for 15,000 mile checkup... service is always reliable, dependable and knowledgeable. Would not take car anywhere else.Good going guys! You rock! Thanks

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DealerRater Oct 23, 2018

Everyone here is very friendly and helpful. The service was faster and cheaper than I expected and I’m very happy. It’s also the cleanest garage I’ve ever seen.

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DealerRater Oct 23, 2018

I am a loyal Al West Nissan customer. I always am treated with respect, honesty, and fairness. They know me, they remember me, they talk with me like an extended member of their work family. I love this dealership and their employees. I made the great mistake of trading in my Nissan for another make and model of car. That lasted less than two months before I went back to Al West Nissan.

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DealerRater Oct 22, 2018

Took my Nissan in for some performance issues. Not only the vehicle came back running great, but there were other serious safety issues taken care of while it was in. Showing were some locations will only deal with what a vehicle is brought in for, the crews at Al West Nissan will look for if there are any other issues that will need dealt with.

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DealerRater Oct 22, 2018

Very good service, extremely helpful and contagious personnel available most of the time effective reasonable cost of servicing and purchased parts easy to reach and communicate

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DealerRater Oct 17, 2018

We bought our Pathfinder here and it was a very easy process. We now get all our service work here, and they are always friendly and fast! Have gone way above expectations!

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DealerRater Oct 15, 2018

Good rapport on overall info on car I was looking at. Worked with me on getting things added and how I would enjoy better mileage driving this vehicle

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DealerRater Oct 14, 2018

I arrived early and was serviced right away . Left early to return home . All worked out very well .Very happy to deal with Al West than the dealer in Springfield .

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DealerRater Oct 12, 2018

Our sales person Heidi Geo made the entire experience so enjoyable from start to finish. There was no pressure and she was so informative. She was very helpful and accommodating to my elderly parents. Thanks Heidi!

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DealerRater Oct 12, 2018

Decided to buy from Al West not just because they are the local Nissan Dealership but because they are very good dealership and better than the ones I visited in Missouri. Nice negotiation, no pressure, clear pricing, willing to do what it takes to earn the business and best of all: I have had them service my earlier Nissan for more than a year and they are the best service in Rolla. I really trust them more than any other dealership in Rolla, or other Nissan Dealership in Missouri.

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DealerRater Oct 10, 2018

I have taken my truck in here several times for various issues and service. Al West Nissan has never failed to impress. It had gotten to be that i will take my truck here when in town instead of going to other Nissan dealers in other cities. Other dealers will blow you off when you have a warranty issue. But here they listen and do their best go take care of it so hou dont need to return for the same thing. Their customer service has always been on point. I highly recommend this dealer for your service needs.

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DealerRater Oct 9, 2018

Excellent service, from a friendly staff. The service department has a wonderful staff too.This is our third vehicle purchased from Al West. I would highly recommend this dealership.

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DealerRater Oct 8, 2018

Heidi was a very good in answering questions very friendly which all the staff was and nobody was pushie it was a pleasure to by from heidi

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DealerRater Oct 8, 2018

It was a good atmosphere in the shop, the environment is clean and cool, plus you got lots of mags to read. Welcoming staff members, however I forgot who I dealt with.

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DealerRater Oct 8, 2018

They were extremely easy to work with and every David there was helpful and willing to go the extra mile. I’m very happy with the car as my wife.

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DealerRater Oct 6, 2018

Just in for an oil change, but always happy with the service here. Was done sooner than expected. Service people always friendly and informative. Vacuuming the front floorboards is a plus.

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DealerRater Oct 5, 2018

My experience was perfect. I have bought multiple cars through this dealership and will not hesitate to come back in the future. I highly recommend this dealership to anyone looking for a new car. My sales person Chandra was awesome!

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DealerRater Oct 5, 2018

Service was great. Exceeds what I could get anywhere else. I am old and need help in keeping my truck in good running condition and being confident to drive it with out trouble.

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DealerRater Oct 5, 2018

My husband and I traded in our Versa for something with less mileage. We were not looking for anything pricey or new, but were treated with top-level service and attention. I appreciated them taking their time to answer all of our questions about the warranty that was included with our car (it's the best warranty I've ever come across, by the way). We will definitely be back!

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DealerRater Oct 5, 2018

The sales team are extremely helpful. They and go above and beyond for the customer. They are friendly and I would recommend the dealership to anyone.

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DealerRater Oct 2, 2018

I am kept informed of my cars problems and the cost of repair, availability of parts , and approximate time to repair. I am pleased with all the people that have shared in keeping me on the go.

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DealerRater Oct 2, 2018

went to buy a car found what i wanted had a great saleswoman heidi and left with a rogue. was pleased with the way i was treated.

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DealerRater Oct 2, 2018

the people there are great they will work with u to get u in a new car and service people are great and friendly to

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DealerRater Oct 2, 2018

My husband and I have bought And had serviced our vehicles here for several years and have always been pleased. I wouldn’t think of going anywhere else. Service in sales and service is superior.

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DealerRater Oct 1, 2018

I took my 2010 Maxima in for routine maintenance. I had no idea that a cabin air filter, a clamp-fix on my exhaust, and a transmission flush and fill could do so much good. It ran like a different car. It was much quieter, better performance, and the a/c worked better. Thanks to these guys, I'm taking care of my vehicle by extending the longevity. The crew is very professional, and their advice is spot-on. They are not trying to sell upgrades to extract money from your wallet, but to promote longevity for your car. Fantastic team all around.

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DealerRater Sep 28, 2018

I have been a Nissan customer for over 15 years. I would highly recommend this dealership to everyone. They take care of your needs as well as very professional.

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DealerRater Sep 28, 2018

Everyone was great. Zach fixed the wiring. Dave was helpful. But, I ask for the floors to be swept out and they weren't done.

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DealerRater Sep 28, 2018

I have been going here for 2 years and I will continue to go here. They always get you in as soon as possible (usually the next day if they can) and they do not waste any of your time if you have to wait in the building for your car. They are friendly and keep a nice attitude when speaking with you. Also, they have the lowest prices for amazing work.

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DealerRater Sep 27, 2018

Took my 2015 Missan Murano in for a routine oil change. All went well for scheduling the appointment. Time spent waiting while the work was performed was reasonable and the service department was great in handling the paperwork. The car was parked at home for a few days before being moved for yard work. Once the car was moved the oil spots on the drive became visible. I immediately called the dealer and spoke with the service department manager. The next morning the service manager and a technician came to the house to investigate. The technician found that the oil pan ...

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DealerRater Sep 27, 2018

I use Al West service department for small my service needs They are easy to schedule appointments and especially once when I really need help got my car in quickly and fixed the problem Everyone is friendly and helpful. And it is nice when arriving being called by name.

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DealerRater Sep 27, 2018

I was very pleased with the service. Staff was very pleasant and efficient. I was very well taken care of and made very comfortable while I waited for my vehicle.

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DealerRater Sep 27, 2018

I have always had outstanding customer service at Al West Nissan. They always let me know if there are any problems and take care of them for me. After servicing my vehicle, I noticed oil spots on my garage floor. I called the service department and within 30 minutes they were at my house and addressed the problem. I would recommend the Al West Nissan service center to anyone for vehicle maintenance.

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DealerRater Sep 26, 2018

As always, their service was excellent. They picked up my car, changed my oil, no hassle. Dave always calls me if there are any issues.

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DealerRater Sep 25, 2018

Karen was extremely helpful in helping me pick out the car I wanted. She didn’t stray me to pick from anything else and answered all of my questions. She was polite and didn’t make me feel uncomfortable in the slightest. I’m very happy with the purchase I made and will definitely be back at Al West Nissan for my next car.

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DealerRater Sep 25, 2018

We have been pleased with the professionalism of the crew. They keep us informed and are friendly. If at all possible they make time to answer questions when we stop in without an appointment. If they are busy they simply set up a time for us to return.

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DealerRater Sep 24, 2018

David and Mike were very friendly and took care of everything. I really like that they swept my car. They did everything I asked. Jeanette

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DealerRater Sep 24, 2018

they took care of all my needs and understood what i wanted they wasnt pushy they explained everything that they were doing i would recommend them to anyone

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